Refunds & billing adjustments

This policy describes how refunds, credits, and billing adjustments may be handled for products and services across the EE Holdings network—including offerings listed in our centralized catalog, subscriptions, API or software access, donations where applicable, and other purchases completed through EE-operated checkout, billing, or support channels (including properties such as ee.holdings, ee.financial, and ee.ventures, and portfolio brands that route billing through these systems).

Specific products may publish supplemental terms at checkout or in your order confirmation. Where those terms conflict on a narrow point (for example a stated trial or guarantee), the product-specific terms control for that purchase; otherwise this policy applies.

Contact us with your account email, order or invoice reference (if available), and what you purchased:

• Email: [email protected] — use subject line Refund request or Billing adjustment
• Helpdesk: support.ee.holdings for ticketed support where you already have access

We may ask you to verify ownership of the paying account or payment method. Refunds are generally returned to the original payment method when the processor allows it.

For recurring subscriptions, canceling future renewals stops new charges from that billing cycle onward; it does not automatically refund past periods you have already paid for unless a refund is warranted under this policy or applicable law.

If you were charged after you believe you canceled, contact us promptly with dates and confirmation emails so we can review gateway and subscription records.

For one-time fees, prepaid credits, API packages, or time-bound digital access, eligibility for a refund or credit depends on whether the service was substantially delivered or consumed. We may offer a partial credit where a full refund is not appropriate (for example after partial usage in good faith).

Examples where a refund may be denied or reduced include:

• Abuse, chargeback fraud, or violation of applicable terms of service
• Custom work, professional services, or deliverables already completed and accepted
• Government fees, third-party pass-through costs, or non-refundable processor assessments (we will explain when applicable)
• Requests received far outside a reasonable window after purchase, except where law requires otherwise

Approved refunds typically appear on your statement within several business days after processing, depending on your bank or card issuer. If you do not see a credit after two statement cycles, contact us with your case reference.

For general terms of use, see our Terms of Service. For how we handle personal data when you contact billing support, see our Privacy Policy.

Email: [email protected]
Website: https://ee.holdings